Effective Date: 24/12/2024
At Novelnixafil, we are committed to protecting your personal information. In accordance with the Data Protection Act 2018 and the UK GDPR, we gather personal information in a fair, lawful, and transparent manner. This includes your name, address, email, and phone number for the main purpose of processing transactions and delivering products.
Your data is used to enhance your shopping experience, provide customer support, and, with your consent, keep you informed about our latest offers and updates via newsletters. Your information will NEVER be sold to third parties without your explicit permission.
We employ industry-standard security measures to ensure your data is protected from unauthorized access, alteration, or destruction. These measures are continually reviewed and updated to ensure the highest level of protection.
In compliance with the UK GDPR, you have the right to request a copy of the information we hold about you, as well as the correction of any inaccuracies. To exercise these rights, please contact us at novelnixafil-client-support@gmail.com.
We offer a variety of secure payment methods, including credit/debit cards and online payment systems. Your card details are safely transmitted for processing using secure encryption.
Upon successful payment, you will receive an order confirmation containing details of your transaction. Ensure that all the billing information provided is accurate to avoid delays or errors in processing your order.
Deliveries are dispatched from our warehouses across the UK, and we aim to deliver your order within 3-5 business days. You will receive tracking information via email once your order is shipped.
We offer both standard and expedited shipping options. If you require urgent delivery, please select the appropriate option during checkout.
If you are not satisfied with your purchase, you may return products within 30 days for a full refund or exchange. All products must be returned in their original packaging and condition.
To initiate a return, please contact our customer service at 441782710968 or email us at novelnixafil-client-support@gmail.com with your order details. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
If you have any questions or concerns about our privacy practices or other services, please do not hesitate to contact us via email at novelnixafil-client-support@gmail.com or by phone at 441782710968. You may also write to us at our postal address: 79 Sutton Avenue Newcastle-under-Lyme ST5 6TA United Kingdom.
We reserve the right to update our privacy policy as necessary to reflect changes in our practices or legal requirements. Any changes will be prominently posted on our website, and the revision date at the top of this document will be updated accordingly.
Designed and built with all the love in the world!
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