Effective Date: 30-12-2024
Welcome to Novelnixafil. This User Agreement (the "Agreement") governs your access to and use of our website and all related services provided herein (collectively, the "Services"). By accessing or using our Services, you agree to be bound by this Agreement as well as our Privacy Policy, which is incorporated herein by reference. Please read these documents carefully. If you do not agree with these terms, please do not use our Services.
The following sections detail important information regarding order procedures, shipping, payment, returns, privacy practices, and the use of cookies. We are committed to ensuring our users understand how their data is managed and protected, as well as their rights under applicable data protection laws. Our policies have been designed not only to comply with consumer rights regulations but also with the most respected data privacy guidelines.
When you place an order on our website, you declare that all information provided is accurate and complete. Your acceptance of our offered terms is a contractual commitment between you and Novelnixafil. Our website functions both as an informative platform and a marketplace for goods, where a comprehensive framework is used to manage orders, shipping operations, and customer interactions.
We reserve the right to amend or update our policies at any time. All modifications will be posted on this page and will become effective immediately once published. It is the responsibility of each user to review these policies periodically.
We offer shipping via a range of popular postal services, including but not limited to Royal Mail, Parcel Force, and Hermes. Users will be provided with a standard minimum shipping fee of £3.50 for local deliveries. For orders that require special handling or are destined for remote areas, additional charges may apply. Shipping fees and product postage are calculated based on product weight, dimensions, and delivery destination.
Delivery timeframes are estimated based on logistical capabilities and carrier services. Typically, standard delivery services aim to deliver within 3-5 working days; express shipping options are available at additional cost and are designed to reduce delivery time to 1-2 working days. Please note that during peak periods or unforeseen circumstances, delivery times may vary. We recommend that you review your order confirmation for details regarding expected delivery dates.
Upon dispatch, a tracking number will be provided to you via email or SMS (subject to the contact details supplied). You are encouraged to monitor the shipment progress through the respective courier’s online tracking portal.
All financial transactions conducted through our website are processed via secure payment gateways. We accept payment methods including major credit cards, debit cards, and secure online payment services. Payment for goods must be made at the time of order placement.
Prices are displayed in British Pounds (GBP) and include applicable taxes unless otherwise noted. In any instance where promotional discounts, coupon codes, or special offers apply, such information will be clearly referenced on the checkout page. Any discrepancy in pricing or adjustments required post-transaction will be communicated to you immediately.
In the unlikely event of payment failure or suspected fraud, we reserve the right to request additional information or verification in order to process your order. Your financial information is handled in accordance with our privacy and data security measures detailed in Section 6.
Our returns policy is designed to comply with consumer protection standards and ensure your satisfaction. Should you wish to return any purchased item, you may do so within 14 calendar days from the date you received the goods, as stipulated by applicable consumer rights laws. To be eligible for a return:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment. Shipping costs are non-refundable, except in cases where a delivery error on our part has occurred. You will be responsible for paying the shipping costs for returning your item, except where otherwise agreed upon.
Please also be aware that any cancellation of orders or modifications must be communicated to our customer care department immediately. In instances where the delivery has already been dispatched, the cancellation may be subject to our standard return and refund policy.
At Novelnixafil, we place the highest priority on your privacy and are committed to ensuring that your personal data is handled transparently and securely. Our privacy practices comply with the United Kingdom Data Protection Act 2018 and associated regulations, ensuring that your rights and freedoms are respected. We collect, store, and use your personal data only for legitimate business purposes, such as processing orders, communicating with you about your purchases, and enhancing your overall shopping experience.
Personal data collected may include your name, postal address, email address, telephone number, and payment details. This data is stored on secure servers with advanced encryption techniques designed to safeguard it against unauthorised access, disclosure, or modification. We implement rigorous security protocols, including firewalls and secure socket layer (SSL) encryption, to ensure all transactions and data storage are protected.
You have the right to access, correct, and request the deletion of your personal data at any time. To submit any data requests, please contact our data protection officer using the contact macros provided: phone - 441782710968, email - novelnixafil-client-support@gmail.com, or visit our registered office at: 79 Sutton Avenue Newcastle-under-Lyme ST5 6TA United Kingdom. Requests for data erasure or amendments may be subject to verification procedures to confirm your identity, and we commit to responding within the time frames stipulated by law.
Information retained will only be held for as long as necessary to fulfil the purposes outlined, unless a longer retention period is required or permitted by law. We ensure that any third-party service providers (including payment processors and shipping companies) involved in handling your data will also be bound by strict confidentiality and data protection obligations.
Novelnixafil strives to provide reliable and secure services, however, under no circumstances shall we be held liable for any indirect, incidental, or consequential damages arising out of or in connection with the use or inability to use our Services. This includes, but is not limited to, any loss of profits, inaccuracies of information or data, or delays due to unavoidable circumstances.
In the event of any disputes concerning this Agreement or our Services, both parties agree to attempt to resolve the matter amicably through discussion or mediation, prior to resorting to litigation. Any legal action will be handled in accordance with the prevailing laws that govern these terms, with the understanding that these laws provide a framework for protecting consumer rights and ensuring fair business practices.
This Agreement, together with all incorporated policies and guidelines, constitutes the entire understanding between you and Novelnixafil regarding your use of our Services. If any provision of this Agreement is found to be invalid or unenforceable by a court of law, the remaining provisions shall remain in full force and effect.
Novelnixafil reserves the right to modify, update, or remove any terms of this Agreement as necessary, taking into consideration changing market conditions, enhancements in technology, or amendments to applicable law. It is your responsibility to stay updated with these changes.
Any notices or communications provided by us will be effective upon electronic delivery or when posted on our website. Users are encouraged to proactively monitor these updates as part of their continued use of our Services.
For any questions, clarifications, or further information regarding this Agreement or any of our policies, please contact our support team. You can reach us by telephone at 441782710968, via email at novelnixafil-client-support@gmail.com, or by visiting our corporate address at 79 Sutton Avenue Newcastle-under-Lyme ST5 6TA United Kingdom. We value your trust in Novelnixafil and strive to ensure your satisfaction through transparent and efficient communication.
Thank you for choosing to shop with us. We look forward to serving you and ensuring that your online shopping experience remains both secure and enjoyable.
By continuing to access or use our website, you acknowledge that you have read, understood, and agreed to be bound by all the terms of this User Agreement. Your ongoing use of our Services signifies your acceptance of these terms as updated on 30-12-2024.
We appreciate your business and your commitment to our shared values of transparency, security, and fair dealing in every transaction.
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Total cost of the order 0 £
